Support

iOS: Open Settings → Apple ID → Subscriptions → Eclipse SI → Cancel.
Android: Open Google Play → Profile → Payments & Subscriptions → Subscriptions → Eclipse SI → Cancel.
PayPal: Log into PayPal → Settings → Payments → Manage Automatic Payments → Eclipse SI → Cancel.

You'll retain access through the end of your billing period. For direct help, email adorsey30@gmail.com.

Go to Profile → Privacy Dashboard → Delete Account within the Eclipse SI app. This permanently deletes all your conversations, memory, and personal data within 30 days. You'll receive a cryptographic deletion receipt confirming the removal. This action cannot be undone.

Try these steps in order: (1) Check your internet connection. (2) Force-close and reopen the app. (3) Clear the app cache in your device settings. (4) Log out and log back in. (5) Reinstall the app — your conversations are synced to the cloud and won't be lost. If the issue persists, email us with your device type and OS version.

Yes. Your Eclipse SI account syncs across all your devices. Sign in with the same email and password on any device to access your full conversation history, memory, and personalization settings. Your premium subscription is linked to your account, not a specific device.

Try logging out and back in — this usually refreshes your subscription status. If that doesn't work: (1) Force-close and reopen the app. (2) Wait a few minutes as payment verification can take up to 5 minutes. (3) Email adorsey30@gmail.com with your payment confirmation and account email and we'll resolve it immediately.

Eclipse SI learns from your conversations to provide more personalized responses over time — remembering your preferences, goals, and communication style. You have full control: go to Profile → Memory Control to view, edit, or clear all memory data at any time. You can also disable memory learning entirely from that screen.

No. Voice recordings are sent to our transcription service (OpenAI Whisper) for conversion to text and then immediately discarded. We never store audio recordings. Only the transcribed text is kept as part of your conversation history, which you can delete at any time.

Yes. Go to Profile → Privacy Dashboard → Export My Data to download a complete JSON archive of all your conversations, memory, goals, and account information. Exports are generated on demand and are available immediately.

Email adorsey30@gmail.com with "Bug Report" in the subject line. Please include: your device model and OS version, the app version (visible in Profile), a description of what happened and what you expected, and a screenshot or screen recording if possible. We investigate all bug reports personally.

We love hearing ideas from users — many of Eclipse SI's best features started as user suggestions. Email adorsey30@gmail.com with "Feature Request" in the subject line, or use the feedback option within the app. All submissions are read by the creator directly.